United Airlines has broken ground on a new USD$177 million (£144 million), 140,000-square-foot Ground Service Equipment (GSE) Maintenance Facility and opened a state-of-the-art Technical Operations Training Centre at George Bush Intercontinental Airport (IAH) in Houston
The investment is part of a wider USD$3.5 billion (£2.85 billion) commitment by the carrier to upgrade its facilities at IAH since 2015.
The new maintenance facility, expected to open in 2027, will support the airline’s fleet of more than 1,800 ground service vehicles, providing enhanced resources for its 130-strong GSE maintenance team to handle tasks such as battery charging, metal fabrication, and electronic controls monitoring.
United has also unveiled a new USD$16 million (£13 million), 91,000-square-foot Technical Operations Training Centre, equipped with advanced facilities including sheet metal and composite training shops, desktop simulators for Boeing 737 and 787 troubleshooting, and scenario-based training for engine maintenance including borescope and Non-Destructive Testing (NDT) engine inspections. The centre will support United’s expansion plans, including the delivery of hundreds of new aircraft by 2032.
Phil Griffith, United’s Vice President of Airport Operations, said: “Investing in our people and facilities is key to maintaining leadership in the aviation industry. These new facilities enhance our capacity to maintain a world-class fleet while providing employees with cutting-edge training and resources.”
The training centre will additionally house a dedicated USD$6.3 million (£5.1 million) Move Team Facility, centralising United’s Super Tug operations. The airline currently operates more than 15 Super Tugs at IAH, essential for efficiently managing aircraft movements for flight departures, remote parking areas, and Technical Operations hangars.
United is the largest airline operating from Houston, employing more than 14,000 staff and managing over 500 daily departures. These investments follow the ongoing Terminal B redevelopment at IAH, scheduled for completion in 2026, designed to accommodate up to 36 million passengers annually. The terminal upgrade will add 40 gates suitable for larger aircraft, significantly boosting passenger capacity by 40%.
Maria Deacon, Senior Vice President of Technical Operations at United, said: “Our new Technical Operations Training Centre sets a new industry standard for specialised training. The new GSE maintenance facility will transform our capabilities in fleet maintenance for decades ahead.”
The GSE facility, designed to achieve LEED Silver certification, will replace a 40-year-old facility, doubling available workspace and storage capacity. It supports United’s growing fleet of electric ground service equipment (eGSE), reinforcing its commitment to sustainability by reducing emissions and maintenance demands.
United’s investment is expected to generate substantial local economic benefits, creating around 4,000 construction jobs and continuing significant local hiring. In 2023 alone, United recruited over 2,100 new employees in Houston, adding another 600 in 2024. The airline also recently invested nearly USD$10 billion globally in employee raises and currently contributes over USD$1.2 billion (£980 million) annually to Houston’s economy through direct employment.
These initiatives are part of United’s broader global strategy, “United Next”, aiming to modernise its fleet, increase seat capacity per domestic departure by nearly 30%, significantly reduce carbon emissions per seat, and create thousands of new jobs across its operations by 2026.
Images: United Airlines
